- 95% Cotton,5% Chenille-Cotton
- Hand Woven
- Color (Pantone TPX): Black(19-4005), Charcoal(18-4005), Light Gray(13-4303)
- Available in 4 colors
If you are not completely satisfied with your purchase, we will work with you to resolve the issue immediately. For faster processing time, please click here to initiate the return authorization process.
SURYA WILL NOT ACCEPT RETURN REQUESTS BEYOND 30 DAYS OF DELIVERED DATE.
- Credit: 100% credit will be applied for returned products minus a 15% restocking fee, but the customer is responsible for shipping the product back and all shipping charges. Please note that a credit will not be issued for returns damaged during return shipment due to inadequate packaging. Surya provides packaging material for rugs at a nominal fee.
- Initiating Returns: Click here to request a Return Authorization Number (RA#). Return the product(s) as per the emailed instructions. Please be aware that Surya must receive returns within 30 days of the RA issue date or the Return Authorization will be canceled.
- Packaging/Labeling: Clearly mark package and/or return document with RA#. All products being returned must be in original or equivalent packing (8 mil. plastic tube for rugs; box or 4 mil. plastic for pillows, throws and poufs). Hardline accessories must be returned in complete original packaging. Lack of proper packing material could result in damaged product during return transit and refusal of credit request.
- Selecting Replacements: Please notify us if a replacement for the returned product is required. Replacements are only issued upon request and will require a new order to be placed.
- Credit Memos: Credits issued in the form of a credit memo will remain on the account for future use only if the invoice has been paid. If an invoice has not been paid, the credit memo will be issued back to the original invoice to clear the balance. No check refunds will be issued back to the customer. Orders paid by credit card will see their credit memo balance refunded to their card.
If you have received a product damaged in transit, we will work with you to resolve the issue immediately. For faster processing time, please click here to initiate the return authorization process.
INSPECT PRODUCT(S) UPON DELIVERY FOR VISIBLE & CONCEALED DAMAGES. FAILURE TO DO SO COULD RESULT IN YOUR CLAIM BEING DENIED.
PLEASE CONTACT US WITHIN 4 BUSINESS DAYS FROM DELIVERY OF DAMAGED PRODUCT.